Real Life Stories

A young man suffering from extreme anxiety and receiving treatment from mental health servies was unable to attend a work-focused interview in person and was threatened with sanctions that would stop his benefit.

Our volunteer adviser patiently persuaded the Job Centre Plus to conduct the work-focused interview by phone instead of in person. 

Meeting the requirement to have a work-focused interview prevented sanctions from being applied and maintained the benefit payment. This meant the client's housing benefit continued and his rent was paid, preventing his housing being jeopardised. 

Changing Lives

If you're struggling with a problem that just won't seem to go away, we are here to help. Whether you've got money worries, need help with filling in a complicated form or simply don't know who to speak to about an issue, come and see us and we'll do our best to point you in the right direction.

Watch the video to hear some more real life stories.