We provide free, confidential and impartial advice. Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems, you may be facing a crisis, or just considering your options. The three main ways of getting advice are detailed below.
Face to Face
If you come to see us, we will try to help as quickly and with as little fuss as possible, so the first thing we'll do is spend 15 minutes or so with you to see what the next best step might be. We might provide you with a factsheet, make a referral to another agency who are better at dealing with your particular needs or suggest a full advice appointment is necessary.
If it's a full appointment, we will try to book it for you within two weeks and will probably ask you to bring any helpful supporting documents and paperwork with you.
We can arrange an appointment with one of our trained advisers either in St Albans or at one of our three Outreach centres in Redbourn, London Colney and Wheathampstead; whichever works best for you.
If you're looking for help or advice, then the Citizens Advice online service may very well have the answer for you.
Covering a huge range of issues including Benefits, Work, Debt and Money, Consumer, Relationships, Housing, Law and Rights, Discriminitaion, Tax, Healthcare and Education, you'll find a world of information at your fingertips on the Citizens Advice website.
Just click on the image above to start your search.
The Adviceline is available on 03444 111 444 at any time between 10-4pm Monday-Friday.
Calls may sometimes be answered by a colleague from another Citizens Advice centre in Hertfordshire because Adviceline is provided by all the Hertfordshire Citizens Advice centres working together as a group.
Even after you have contacted Adviceline on the phone, you might still need a full appointment with one of our trained advisers to discuss issues face to face. (See 'Face to Face' on this page) Please bear in mind, these appointments are very valuable so if for any reason you cannot make it please let us know as soon as possible either by calling us or contacting us by email.