Nationally, 90% of all Citizens Advice workers are volunteers and the work we do here in St Albans wouldn't be possible without our volunteers. As we seek to serve all of the St Albans community, we would particularly welcome applications from those from our local minority ethnic communities.


Why should I volunteer?

What do I need to do?

By training and investing in our volunteers, we can help develop your personal abilities, your skills and even the way you feel about yourself and the community. This could have a significant impact on your life. For example: 

  • all our volunteers gain at least one practical skill
  • 4 in 5 believe they have increased their employability
  • 9 in 10 have an increased sense of purpose or self-esteem
  • 4 in 5 in 5 believe volunteering has had a positive effect on their health
  • 9 in 10 feel more engaged with their community

All retired volunteers believe volunteering helps keep them mentally active and most volunteers (9 in 10) even feel better equipped and empowered to deal with issues in their own lives. 


All of our volunteers who work with the public are fully trained and you don't need to have any particular qualifications or experience to join us, but we do need people with the following basic skills:

  • good listeners
  • able to do basic maths
  • able to work as a team member
  • can commit to a certain number of hours each week
  • willing to support equal opportunities
  • happy to work with clients to achieve results
  • in some cases, able to read complex information and explain it

Call us now on 01727 811118 or contact us by email to to ask about volunteering.

Volunteer roles

Take a short on-line quiz to find out which role may be the best fit for you - click here

Telephone Adviser  You would be the initial point of contact for members of the public contacting Citizens Advice St Albans via the telephone. You'll need to use your listening skills to allow people to explain their problem, find and sometimes interpret the relevant information to help callers take the next steps and sometimes refer internally or to a specialist agency.

Volunteer Adviser  This is a varied role and you would be engaged in interviewing clients at drop-in sessions and scheduled appointments face to face. You could be giving advice on choices as well as practical help such as  letter writing or making phone calls, and refer clients to other agencies if they are better able to help. You will also need to keep confidential records of all cases.

Volunteer Administrator  This role would include skills such as word processing, arranging events, using databases, answering emails and whole host of administrative duties to help with the smooth running of the office.

Volunteer Receptionist  Our receptionists are the public face of Citizens Advice and anyone volunteering to do this role will have a methodical and organised approach as well as being patient. You would greet clients as they come in and make them feel comfortable. You will also arrange appointments with advisors and generally manage the waiting area.

Honorary Legal Adviser Practising solicitors serve on a monthly rota giving free legal one-off advice to the local community. Our Thursday evening law clinic operates weekly 5-7pm and currently offers help on family, immigration and employment matters. We’d like to offer help with housing matters. Honorary Legal Advisers are covered by our professional indemnity insurance.

Office Attendant A gentle chance to get back in circulation with a regular commitment  for an hour 2-3 times per week– looking after our volunteers by making them hot drinks, loading the dishwasher, shopping for milk and biscuits, keeping the kettle descaled and the microwave clean.

For a list of our current vacancies click here.

Lastly, you might like to volunteer to become a Trustee and help with fundraising, publicity or forming our social policy.