Because we help thousands of people every year at Citizens Advice in the St Albans District, we have a unique insight into the problems facing local people. Never has that been more useful than since the start of the Covid pandemic, so in this report we have pulled together what the experiences of the people who have sought our help tell us about the impact of the pandemic on the district of St Albans.


On 12th March this year, Citizens Advice St Albans District was presented with a High Sheriff’s award in recognition of the work it does to strengthen the local community. There is fierce competition for these awards and a rigorous selection process involving visits from members of the judging panel including Deputy Lieutenants.

Left to right Debbie, Citizens Advice St Albans, Sarah Beazley, High Sherriff 2019-20, June, Malcolm and Sarah Citizens Advice St Albans


Energy Saving

Do you need help with your energy costs?

Did you know…….Citizens Advice provides one-to-one Energy Advice appointments?  Our qualified advisers can help with matters relating to household energy, including:

  • Finding the best energy tariff
  • Dealing with fuel bills
  • Grants to help pay for thermal efficiency measures in the home
  • Identifying eligibility and claiming benefits
  • Consumer rights and priority services for vulnerable consumers

Energy company obligations (ECO)

The big six energy supplying companies are able to offer help to some customers. Typically, If you are in receipt of child tax credits; low household income; are in receipt of pension credit or income support; have young dependents or are disabled – you may meet their criteria for extra help.

To find out more, call us today 01727 811118 or visit one of our drop-in sessions across the district.

For all our opening times across the district see the ADVICE tab on the home page menu or click here:



IT Self Service Project

Thank you to the Co-op Local Community Fund and it's generous members. They've helped raise £1838.97 and we'll now be able to offer the IT self-serve project at The Hub, twice weekly. There'll be a trained volunteer offering a 1:1 service, allowing some clients to access information or forms online, without the need for an appointment.