About Us

Who Are We?

Citizens Advice St Albans District is made up of 12 part-time paid staff and 80 volunteers and is a registered charity and member of the Citizens Advice Service.

Our team of volunteers come from a wide background of professions with a variety of skills and knowledge, all here to provide you with free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  

We value diversity, promote equality and challenge discrimination and as part of what we do, we aim to provide advice people need for the problems they face and continue to work to improve policies and practices that affect people's lives.

We can work with you to sort out any debt worries and help you claim the benefits you may be entitled to. We can help with housing and employment problems, or deal with queries about consumer or tax issues.  We can advise on family and personal matters too.

If you would like to hear more about Citizens Advice St Albans, click on this link to listen to a recent radio interview with our CEO.

If you need our help, get in touch now by email or call the Advice Line 03444 111 444 between 10-4 Monday to Friday.

Find out more about our aims and ideals by watching the video on this page.

The Hertfordshire Citizens Advice Service (HCAS), employs Redmond Kaye as a trained Citizens Advice adviser who can help clients who are deaf or hard-of-hearing.

Citizens Advice works hard to ensure the service that it provides is as inclusive as possible. Now, thanks to funding from Hertfordshire County Council, we can offer advice directly to clients in Hertfordshire who communicate using British Sign Language (BSL), Sign Supported Language (SSE), or lip-speaking.

Redmond Kaye, who is deaf himself and whose first language is British Sign Language, is based at Citizens Advice Welwyn Hatfield at its Queensway offices in Hatfield. Offering county-wide support, Redmond is available to travel to any of the Citizens Advice offices across Hertfordshire or offer online sessions via Skype.

Redmond commented on his appointment “My job is really rewarding as I am able to help clients who would otherwise find it difficult to access our advice service. Deaf people suffer the same problems that hearing people encounter and can often struggle with extra problems navigating everyday life as well. I can help with all types of problems such as debt, housing, employment or benefits. My role means deaf people in Hertfordshire can access the same advice as hearing people.

“HCAS is proud to provide such a valuable service that is free, independent, impartial and confidential and open to every deaf person in Hertfordshire.”

To contact the Deaf Advice Service, drop into your local Citizens Advice office, text 07756 148591 (standard network rates apply) or email bsl@whcab.org.uk